Yes. You have up to 7 calendar days after receiving the product to return it at no cost.

All deliveries are made through Correios. You can choose SEDEX, which is usually faster, or PAC, which normally takes a little longer but has a lower cost.

Yes. For purchases over R$ 1,000, PAC shipping is free. You can select the free shipping option during checkout, when you enter your personal information such as name and address.

Yes. In accordance with the Brazilian Consumer Protection Code, we offer a 90-day warranty for manufacturing defects, starting on the day after the product is received. A defective product must be collected and will be inspected by our quality control team, which will repair it or authorize a replacement if repair is not possible. The warranty does not cover damage resulting from natural wear, misuse and/or improper care.

Yes. Exchange requests must be made within 30 calendar days after receiving the product. Requests received after this period will not be accepted.

Within the periods stated above, contact our team by email (denise@denisegerassi.com.br), phone or WhatsApp at (11) 99603-0626. Please tell us the reason for the exchange or return and provide the invoice number and your contact details.

We will send you a postage authorization. You must take the product to a Correios branch with this authorization.

The product must be returned in its original packaging, with no signs of use, together with the invoice and all accessories.

All products received at our Distribution Center will be inspected to verify the issue reported by the customer. Products will be sent back to the customer whenever no defect is found or if any of the conditions described above have not been met.

We reserve the right not to cancel or repair any product that clearly shows signs of misuse.

Exchanges are subject to stock availability. If the product is unavailable, you may choose another product of the same value or receive store credit for the corresponding amount at Denise Gerassi.

Refunds are issued through the same payment method used for the purchase. For example, a credit card purchase is refunded to the card statement, boleto payments may be refunded by bank transfer, and purchases made via PIX may be refunded via PIX.

We value being close to our customers, so you can contact us in whichever way is most convenient: email at denise@denisegerassi.com.br, or phone/WhatsApp at (11) 99603-0626. Our customer service hours are Monday through Saturday, from 9:00 a.m. to 7:00 p.m., except holidays.

Please inspect your order when it is delivered by Correios.
Refuse the package in any of the following situations:
- The packaging is open or damaged;
- The product is damaged;
- The product does not match the order;
- Accessories are missing.
If you still accept the product, please contact our Customer Service team by email within 72 hours at denise@denisegerassi.com.br.

Shipping costs will be refunded in cases of withdrawal, exchange due to dissatisfaction or exchange due to a product defect, provided that all conditions of the Exchange Policy are met.